CANCELLATION & REFUNDS

• 48+ hours notice: Full refund to your original payment method.
• 24–48 hours notice: Refund or credit toward a future appointment, at our discretion.
• Less than 24 hours or no-show: Not eligible for a refund. We may offer a credit on a case-by-case basis.

To cancel or reschedule, call or text 267-335-6307 or email mz.detailing3@gmail.com as soon as possible.

Reschedules requested at least 24 hours before the appointment are free. If we arrive at the scheduled location and cannot access the vehicle or perform the service due to conditions outside our control, the appointment may be treated as a no-show.

Mobile detailing depends on safe working conditions. If severe weather makes the appointment unsafe or impractical, we will contact you to reschedule at no charge. If the vehicle is in a condition that requires significantly more time or products than described at booking, we will discuss the revised price before starting.

Maintenance plan subscriptions are billed monthly. You may cancel your subscription at any time through your account or by contacting us. Cancellations stop the next billing cycle; previous months are not refunded. Missed plan appointments without 24-hour notice may count against your included monthly visit.

Approved refunds are processed back to the original payment method used at checkout. Most refunds appear within 5–10 business days, depending on your bank or card issuer.

If you are unhappy with the service, contact us within 48 hours. We will review the issue and, when appropriate, offer a re-service or partial refund. This is handled on a case-by-case basis.

If a booking is purchased for someone else, the same cancellation rules apply. The person receiving the service must agree to our Terms of Service and provide accurate vehicle and location information.

Questions about a refund or cancellation? Email mz.detailing3@gmail.com or call 267-335-6307.